Silah Gulf Honors Its Outstanding Employees on CX Day
Silah Gulf, the kingdoms leading provider of customer experience (CX) and business process outsourcing (BPO) solutions, held a special ceremony to honor a group of employees who have completed 10 and 15 years of dedicated service with the company. The event was organized as part of Customer Experience Day (CX Day), which celebrates the efforts of exceptional team members who continually strive to deliver outstanding service and enhance customer satisfaction.
The ceremony took place in an atmosphere filled with appreciation and gratitude, attended by the executive management, company leaders, and a number of employees. Awards and certificates of appreciation were presented to the honorees in recognition of their loyalty, commitment, and continuous contributions to improving performance and customer experience.
In his speech, Mr. Feras Ahmed, Chief Executive Officer of Silah Gulf, expressed his pride in the dedication and professionalism of the company’s employees, affirming that Silah Gulf’s success is the result of teamwork and a positive spirit that have characterized its workplace since its establishment in 2009.He emphasized that Silah Gulf remains committed to fostering a culture of excellence and advancing customer experience by investing in national talent, providing an inspiring work environment, and empowering employees to innovate and grow in line with the Kingdom’s development goals.
The company further stated that this recognition aligns with its strategy to invest in human capital and strengthen a culture of appreciation and belonging. Employees are viewed as the foundation of Silah Gulf’s success and sustainability, and celebrating their achievements reflects the company’s commitment to cultivating a positive and engaging work culture built on respect and professional growth.
The event concluded with group photos and friendly exchanges between management and employees, embodying the one-team spirit that distinguishes Silah Gulf and reflects its mission to maintain a workplace rooted in trust, respect, and collaboration.
About Silah Gulf
Silah Gulf is the leading provider of customer experience solutions across Bahrain, Saudi Arabia, Kuwait, and the wider GCC region. The company delivers comprehensive services including contact-center operations, CX consulting, and advanced technology solutions.
Silah Gulf is wholly owned by Mumtalakat, the sovereign wealth fund of the Kingdom of Bahrain, and employs over 1,000 professionals. The company manages more than 50 million customer interactions annually in over 20 languages, offering services that include omnichannel platforms, AI-powered chatbots, customer relationship management (CRM) systems, WhatsApp integration, and social-media management.
In addition, Silah Gulf provides specialized CX consultancy services, such as customer-satisfaction measurement (NPS) and customer-journey mapping. Through its strategic partnerships, the company continues to deliver exceptional, personalized customer experiences, strengthening satisfaction and loyalty while cementing its position as one of the region’s leading CX organizations.
Photo Gallery
